Piraní Service Model

Piraní can run on virtual machines, both on a third party application and database server, and on the same server with the application and database.
It also allows you to begin with a set number of users and increase it later if required.
User right license for testing, production and contingency environments.
The customer must have the infrastructure necessary to install Piraní solutions according to certain minimum requirements. (Intranet)
We have a team available to address our customers' needs at any time, by means of standard communication channels:
- Web tool to file requests
- Telephone support
We process the requests reported in defined times at the services levels agreed with our customers.
Addressing requests reported through channels such as:
- Web tool for filing requests
- Telephone support
- Remote support

SaaS: Leasing services

Logical support and data are hosted on our servers. You can access it via the application or a browser.
You do not have to purchase a license to use the software; you can pay a monthly lease instead.
The customer does not require software or hardware infrastructure.
You do not depend on a specialized area of support to use the system.
You do not have to download updates because we take care of the maintenance of our platform.
You have the application available and it is running correctly 24/7.
First level support to use our tool properly.
With Piraní, you have secure means to access the platform. This way, the levels of security do not allow the filtering of private data on the public network.
We also have backup policies and contingency plans.
You can increase the number of users easily.
We have a team available to address our customers' needs at any time, by means of standard communication channels:
- Web tool to file requests
- Telephone support
We process the requests reported in defined times at the services levels agreed with our customers.
Addressing requests reported through channels such as:
- Web tool for filing requests
- Telephone support
- Remote support